The Meaning of the Links

If it wasn’t already obvious, I am going to be a photographer for a wedding. My baby sister is getting married on the 3rd of February. She wants low-key wedding photographs but I am more worried about doing a good job. I am sorting out my equipment and we have put together a shot list. I get to do a good practice run next weekend on the Sunday after the Hen’s Night. The most important thing is to have a few options depending on which location they choose for the wedding and the photos. As a beach wedding in a public location it could be a challenge!

A pain in my Plaxo… and a great recovery

Plaxo have a great concept and I was very pleased with their service for synchronising my Outlook address book. Now I am furious and will be looking around for a similar free service if I can find one.

In December 2005 I foolishly clicked on one of the site links to have a free trial of their eCards service. I figured it was before Christmas and would be a fun thing to do. I didn’t plan on continuing with the service.

In January 2006 I wasn’t notified that the trial period was up and I received a charge for the service on my credit card. I felt very foolish and emailed the company trying to get a refund because I felt their processes should include a reminder before the end of the trial. I got no joy and believed my account to be cancelled. I also definitely couldn’t afford the charge in the first place.

This month I received another charge for the eCards (even though I haven’t ever used it and had cancelled). I am so angry it makes me want to smash their stupid computers with their stupid “customer care” form letters. I have not been cared for at all. If I could, I would put up a billboard or otherwise publicly express how furious I am. I want my money back!

Update: I don’t know whether it was my irate response to customer service or the graces of Redgee who commented on this post, but I am pleased to report that I have received a refund of the Jan 2007 amount. I wish everyone would learn to read emails throughly and send the most appropriate and genuine response rather than the form mail that is the closest fit to the scenario. Thank you Plaxo.